Exciting news! We are finalists in the Lisburn & Castlereagh City Business Awards in 2 wonderful categories:

Excellence in Customer Service & Inclusive Business Award

Customer service & Inclusivity are at the heart of everything we do and having that acknowledged is truly humbling.

BALLINDERRY BOARDING SMALL ANIMAL RETREAT INCLUSION POLICY

At Ballinderry Boarding Small Animal Retreat, we believe that everyone—humans and animals alike—deserves kindness, respect, and care. We are committed to creating a safe, welcoming space where all feel included, valued, and celebrated.

A Place of Healing, Peace, and Serenity
Our retreat is more than a business—it is a space where animals and people alike find comfort, connection, and calm. We understand how powerful the bond between animals and humans can be, especially for those of us living with challenges like ADHD, CPTSD, or other conditions that affect all parts of our lives. Animals have an incredible way of helping us heal, and we nurture that special magic every day.

Our Commitment to Inclusivity:

  • Respect for All: We welcome people of all backgrounds, identities, and abilities. Everyone deserves to feel comfortable and heard when trusting us with their special pets.

  • Accessibility: We are happy to accommodate individual needs wherever possible. If you require adjustments to make your experience smoother, just let us know.

  • Empathy and Understanding: We recognise that some journeys are more complex than others. We promise a warm, understanding, and patient approach to every interaction.

  • Inclusive Communication: We use language that is respectful, compassionate, and inclusive. We listen with care and empathy.

  • Equal Treatment: All customers and their pets are treated with the same kindness and attention, regardless of breed, background, or circumstance.

We believe in creating a community that reflects the love and respect we show to every animal in our care.

Thank you for choosing Ballinderry Boarding Small Animal Retreat—where every little paw matters, hearts can heal, and everyone belongs.