Ballinderry Boarding Small Animal Retreat Privacy Policy

Data Protection Legislation

Under Data Protection Legislation, Ballinderry Boarding has a legal duty to protect any information collected from you, and how we will use and store your personal information. Your personal information (data) is the information that you give to us on your enquiry form and Veterinary form.

YOUR PERSONAL INFORMATION IS:

• Your Name

• Your Address

• Your Telephone Number

• Your Email Address

HOW WE USE THIS INFORMATION

We use this information to fulfill your booking, send you an invoice, and arrange drop-off & collection appointments. We also use this information to make sure we can meet the needs of your pet and that they meet our boarding terms and conditions.

If you email us or fill in our online forms your personal information will be stored safely. We will only use this information to arrange your pet's boarding. Your Veterinary form is stored along with your personal information so we can forward this to the vets who will be treating your pet. This is to be able to assist in their knowledge of your Pet’s medical history and how to contact you to discuss their care plan..

We will not give your personal details to anyone outside of our business unless we need veterinary help for your pet or we are asked to by law. Unfortunately, we would be unable to go ahead with a booking without this information.

Any personal information about you is on our Veterinary form and will be kept digitally and only destroyed if you don't board your rabbit with us for 3 years or more or if you ask us to destroy it.

Emails will be deleted after 24 months.

SOME EMAILS OR PERSONAL INFORMATION MAY BE KEPT FOR LONGER IF:

• Your pet needed to see a vet during their stay.

• There was a problem with boarding such as; we couldn't board your pet, non-payment of boarding or vets fees, or if you do not collect your pet.

• We need it for our accounts. HMRC state records of accounts are to be kept for 6 years from the last financial year.

HOW TO ASK US TO DELETE YOUR PERSONAL INFORMATION

You can send an email to us at enquiries@ballinderryboarding.co.uk

We will delete your personal information within 30 days.

Est. May 2023