BALLINDERRY BOARDING SMALL ANIMAL RETREAT REVIEWS
WHY OUR CUSTOMERS LOVE US AS MUCH AS THEIR PETS DO!
“They go above & beyond to make sure every animal’s needs are met.” – This sentiment is echoed by so many of our clients who notice the little extras we provide. Whether it’s playing classical music to calm our furry guests or setting up teepees and outdoor runs to enrich their stay, every detail matters.
“This was my first time using any small animal boarding service and it was perfect!” – We understand how nerve-wracking it can be to leave your pets in someone else’s care for the first time. That’s why we focus on building trust right from the start, ensuring both pets and owners feel secure and happy throughout the process.
“She was really welcomed into the family.” – Our ethos is simple: every animal that comes through our doors becomes part of the Ballinderry family. We treat them with the same love and respect we give our own pets.
“I felt bad leaving my buns… but after seeing how happy they were, I felt like I should bring them more often because it’s like a mini bunny holiday!” – Creating a space that feels like a holiday for pets is what drives us. Our facilities are designed for fun, comfort, and safety, making every stay a joyful experience.
“Denise managed to make Marley feel so comfortable that she became excited to see her and explore her surroundings!” – Building connections with nervous or shy animals is one of the most rewarding parts of what we do. We pride ourselves on our patience and understanding, helping even the most timid pets feel at ease.
“We were often updated with adorable photographs and regular messages.” – Communication is key. We provide regular updates with photos and videos so owners can see just how well their pets are doing, offering peace of mind throughout their absence.
“In one word: PERFECT!” – Simple yet powerful, this perfectly sums up the experience we strive to offer every client.
At Ballinderry Boarding Small Animal Retreat, the voices of our clients say it best. From first-time boarders to returning customers, the love and trust they place in us reflect the heart of our service.
These snippets reflect more than just kind words; they’re real experiences that highlight the deep care, attention, and love we pour into Ballinderry Boarding every single day. From guinea pigs and rabbits to hamsters, birds, and chinchillas, we make sure every animal feels safe, happy, and loved.
Our approach isn’t just about ticking boxes—it’s about creating moments of joy and connection. Whether it’s seeing a nervous bunny settle in and give kisses or watching a chinchilla explore her surroundings with confidence, every moment matters.
This is what customer service means to us. It’s not just about meeting expectations; it’s about exceeding them in ways that truly touch the hearts of our clients and their pets.
“Denise was absolutely incredible! So, so good with our bun children! All kinds of enrichment for them in their little rooms, one of them even had his own little outside area which he loved! And it turns out one of our buns fell in love with her—even gave her kisses!”
– Every guest at Ballinderry gets personalised care, whether it’s tailored enrichment or just the simple joy of extra cuddles and attention.
“Thank you again—you’ve exceeded any expectations we ever had on boarding our buns!”
– Exceeding expectations is at the heart of what we do. From thoughtful details to constant updates, we strive to make every stay special.
“I cannot express how grateful I am to the wonderful and extremely kind owner of Ballinderry Boarding for the outstanding care she provided for my rabbits.”
– Gratitude like this reminds us of the importance of our mission—caring deeply, not only for the pets but for their families too.
“Denise is so warm and welcoming, and very educated when it comes to small animals, especially ones that can be quite nervous. When Denise sent me updates on my bun, it filled my heart with so much joy to see her so comfortable and happy.”
– We pride ourselves on helping even the most anxious pets settle in, providing peace of mind to their owners along the way.
“I cannot recommend this wonderful place enough!”
– Simple, but powerful. These words echo the experiences of so many of our clients who find peace of mind when they choose Ballinderry.
“She is very warm and welcoming, and I felt very confident leaving my 8 guinea pigs in her care.”
– No matter how big or small the group, every pet gets the attention and love they deserve.
“Our two wee rabbits have stayed a few times with Denise and they are treated like a king and queen. They are in such safe hands and get so much love and attention.”
– Returning guests are the biggest compliment, and seeing our furry friends time and again is truly heartwarming.
“What can I say, where do I begin… Denise’s knowledge and passion shines through and my three bunnies just love her.”
– Expertise and passion go hand-in-hand at Ballinderry. We treat every animal like family.
“It was great peace of mind knowing while I was on holiday, my bunnies were also having a spa experience—couldn’t recommend more :-)"
– While you’re on holiday, your pets are too. We make sure of it.
“It means a lot to find someone you can trust to look after your fur baby, but Denise is amazing.”
– Trust is the foundation of our business. We never take it for granted.
“Second time leaving my guinea pigs with Denise and she is just brilliant every time. She has completely taken away my anxiety around leaving my pets when travelling because they are in such safe hands.”
– Easing owners' worries is just as important as caring for their pets.
“The owner is a very lovely person who has a clear love of guinea pigs, and I felt happy and comfortable to leave my two boys with her. Will definitely be bringing them back here again!”
– A love for animals is at the core of everything we do.
“Thank you again for looking after our rabbit and hamster. The care they get is exceptional, and we love to see the photos and updates while we are away.”
– Regular updates and photos are our way of bringing owners along for the journey.
“Denise went above and beyond. I was nervous leaving the buns as they had just started scuffling before our holiday, however, Denise was more than reassuring and when they were in her care, she did everything to keep them safe and happy.”
– Going above and beyond isn’t just a phrase for us—it’s how we care, every single day.
